Quality Policy

Statement of commitment

GW LASER TECHNOLOGY S.R.L., hereinafter Uzinex, solemnly declares its firm commitment to supplying equipment, components and services of the highest quality, which meet or exceed customer requirements, the applicable international standards, European regulations and the best practices in the industrial integration industry. For us, quality is not an abstract objective but an organizational culture that guides every decision, every process and every interaction with our clients, suppliers and partners. This policy establishes the framework of our quality management system and reflects our promise of operational excellence.

Framework of applied standards

The Uzinex quality management system is based on the following standards and reference frameworks: (1) ISO 9001:2015 — Quality management systems. Requirements; (2) ISO 9000:2015 — Quality management systems. Fundamentals and vocabulary; (3) ISO 9004:2018 — Quality management. Quality of an organization. Guidance to achieve sustained success; (4) EN 1090-1 and EN 1090-2 — Execution of steel and aluminium structures for metal construction; (5) ISO/IEC 17025 — General requirements for the competence of testing and calibration laboratories; (6) ISO 19011 — Guidelines for auditing management systems; (7) CE marking — Declaration of conformity with the applicable European directives (Machinery Directive 2006/42/EC, Low Voltage Directive 2014/35/EU, Electromagnetic Compatibility Directive 2014/30/EU, Pressure Equipment Directive 2014/68/EU, ATEX Directive 2014/34/EU); (8) Sector-specific requirements for defence (NATO STANAG), energy, aviation and medical, where applicable.

Fundamental quality principles

• —Customer focus — we deeply understand our customers' needs and expectations, provide solutions tailored specifically to their requirements and continuously strive to exceed them.
• —Leadership — Uzinex leadership sets a clear vision of quality, a working environment in which employees can actively engage, and strategic objectives aligned with customer expectations.
• —Engagement of people — all employees, at all levels, are essential to the organization's success. Each contributes to quality through their skills, motivation and the responsibility they assume.
• —Process approach — we manage activities as interconnected processes, with inputs, outputs, resources, performance indicators and clear responsibilities.
• —Continual improvement — long-term success depends on our ability to learn, innovate and adapt permanently.
• —Evidence-based decision-making — decisions are based on data, objective analysis and measurable indicators, not on intuition or personal preferences.
• —Relationship management with interested parties — we work closely with suppliers, partners and clients to create mutual value and optimize the entire delivery ecosystem.

The quality management system

The Uzinex quality management system (QMS) is documented, implemented and maintained in accordance with the requirements of ISO 9001:2015. The main components of the QMS include: (1) The Quality Manual — a reference document describing the policy, objectives, organizational structure and main processes; (2) Documented procedures for key processes: document control, records control, internal audit, control of non-conforming products, corrective actions, preventive actions; (3) Work instructions for specific operational activities; (4) Job descriptions and responsibility matrices for all functions; (5) Performance indicators (KPIs) monitored systematically; (6) Quality plans for specific projects; (7) Records demonstrating the effective operation of the system.

Quality objectives

• —Ensuring a conformity rate of at least 98% on acceptance of equipment delivered to clients.
• —Maintaining a customer satisfaction level above 90%, measured through periodic surveys (NPS, CSAT).
• —Annually reducing the number of complaints and non-conformities reported, through continuous improvement.
• —Fully respecting the delivery deadlines agreed with clients, with a punctuality rate of at least 95%.
• —Ensuring a warranty-repair rate below the threshold of 2% of the total volume delivered.
• —Increasing the number of certifications and external recognitions (ISO, sector-specific, partnerships with OEM manufacturers).
• —Developing employees' skills through at least 40 hours of annual technical and managerial training per person.

Quality control in processes

• —Goods receipt from suppliers — quantitative and qualitative checks, conformity validation against specifications, incoming testing for critical equipment.
• —Design and engineering — validation of technical drawings, strength calculations, CAD simulations, project reviews with the multidisciplinary team.
• —Production and assembly (for internally configured equipment) — in-process manufacturing control, component traceability, intermediate tests.
• —Functional tests before delivery (FAT — Factory Acceptance Test) — validation of operation against specifications, in the presence of the Client when requested.
• —Packaging and shipping — checking the quality of the packaging, delivery documentation and labels.
• —Installation and commissioning — tests at the Client's location, integration with the existing infrastructure, operator training.
• —Tests at the Client's location (SAT — Site Acceptance Test) — validation of real performance under conditions of use, signing of the final acceptance report.
• —After-sales services — preventive maintenance, diagnostics, repairs, warranty management.

Supplier management

Uzinex selects and evaluates suppliers based on objective criteria of quality, reliability and performance: (1) Relevant certifications and accreditations (ISO 9001, ISO 14001, ISO 45001, sector-specific certifications); (2) Experience and references in the field; (3) Production and delivery capacity; (4) Product quality (defect history, conformity rate); (5) Respect for deadlines; (6) Financial stability; (7) Commitments on sustainability and human rights; (8) The communication and technical support offered. Suppliers are evaluated periodically, and strategic relationships are strengthened through joint improvement plans.

Managing non-conformities and corrective actions

Any non-conformity identified — whether it originates from goods receipt, an internal process, delivery or customer feedback — is handled systematically according to the following procedure: (1) Identifying and documenting the non-conformity; (2) Isolating the non-conforming product to prevent accidental use; (3) Root cause analysis using methods such as 5 Whys, the Ishikawa diagram, FMEA; (4) Defining and implementing immediate corrective actions to resolve the specific problem; (5) Defining preventive actions to avoid recurrence; (6) Verifying the effectiveness of the actions taken; (7) Communicating with the affected client and offering appropriate solutions; (8) Recording the entire process in the non-conformities database for statistical analysis and continuous improvement.

The PDCA cycle and continuous improvement

Uzinex systematically applies the Plan-Do-Check-Act (PDCA) cycle, a methodology developed by W. Edwards Deming and fundamental to quality management: (1) Plan — we plan the improvements, set objectives, identify the necessary resources and draw up the action plan; (2) Do — we implement the plan, carry out the established actions and collect data; (3) Check — we verify the results obtained against the set objectives, analyse performance and identify deviations; (4) Act — we standardize the improvements that worked, correct those that did not and begin a new cycle. In addition to the PDCA cycle, we use methodologies such as Lean, Six Sigma, Kaizen and 5S to optimize internal processes and eliminate waste.

Internal and external audits

• —Internal audits — scheduled annually, carried out by the internal audit team or by qualified external auditors, to verify compliance with the ISO 9001 requirements and identify opportunities for improvement.
• —Certification audits — carried out periodically by accredited certification bodies, to maintain external certifications.
• —Supplier audits — to verify the capacity and conformity of strategic partners.
• —Client audits — when requested, we openly participate in audits carried out by clients to verify our management system.
• —Audits within EU-funded projects — in accordance with the requirements of contracting authorities and EU audit bodies.

Customer feedback and satisfaction

We actively listen to customer feedback through multiple channels: (1) satisfaction surveys sent after the completion of each major project; (2) feedback forms available on the site and at info@uzinex.ro; (3) periodic evaluation meetings with strategic clients; (4) analysis of complaints and their transparent resolution; (5) thematic surveys (e.g. service quality, documentation clarity); (6) monitoring of the NPS (Net Promoter Score) indicator. The feedback received directly feeds the improvement plans and is discussed in the management review meetings. We believe that every complaint is an opportunity to learn and grow.

Staff competence and training

Quality depends directly on the competence of employees. Uzinex invests continuously in developing the team through: (1) structured onboarding programs for new employees; (2) periodic technical training on the products and technologies in the portfolio; (3) professional certifications in management, quality, project and technical fields; (4) participation in fairs, conferences and industrial events; (5) exchanges of experience with OEM manufacturer partners; (6) internal mentoring and knowledge transfer between generations; (7) annual competence assessments and individual development plans. Job descriptions clearly define the competences required for each role, and employees are encouraged to broaden their area of expertise.