Everything you get with the equipment.
Uzinex service doesn't start after purchase, it's an integral part of delivery. Commissioning, operator training, 60-month standard warranty, 24-hour intervention and original OEM parts are all included at no extra cost.
Four promises
we don't negotiate.
Uzinex service is built on four fundamental pillars. Every equipment delivered, every intervention performed, and every contract signed respects these promises, without exception and without compromise.
Availability
Thanks to our national service network, your personal Uzinex team, consisting of regional manager, dispatcher and technician, is always close to you through all communication channels. Phone, email and mobile app, available 24/7.
Reliability
The technical expertise of our team, the high quality of original OEM parts, and partnerships with leading manufacturers guarantee trouble-free service and long-term success.
Speed
We respond immediately to every request. Downtime is minimized through standardized repair and maintenance processes, complete digitalization, and next-day delivery of spare parts.
Consultancy expertise
Uzinex technicians see more. With a trained 360-degree perspective, they immediately recognize where and how improvements can be made regarding safety, efficiency, and equipment or storage facility condition.
Service centers nationwide.
Uzinex provides a complete 100% local technical-support ecosystem, with rapid intervention, efficiently managed spare parts, and professional training for equipment operators.
Remote technical service
Our engineering team is available around the clock for technical assistance, diagnostics, and support by phone, email, or secure connection to the equipment.
Fast response time
We respond to customer requests within a maximum of 30 minutes after receiving the ticket, to minimize unplanned downtime.
Spare-parts delivery
For parts not available in our stock, we coordinate with OEM manufacturers and deliver directly to the customer's site within a maximum of 5 business days.
Dedicated after-sales team
Technicians specialized by geographic region, with specific knowledge of each delivered equipment type, for rapid and efficient on-site interventions.
Complete operator training
Uzinex organizes complete training sessions for customer operators, with Romanian-language materials and interactive manuals using artificial intelligence.
Every equipment delivered by Uzinex comes with an interactive digital manual with AI, natural language, voice command, image recognition, step-by-step procedures. Available offline, 24/7, at no extra cost or hidden subscriptions.
Collaborative
remote diagnosis.
For complex situations where an on-site technician needs additional input, we have developed a digital tool that enables real-time sharing of diagnostic data with our experts in the central office.
Beyond simple screen sharing, the remote expert can actively support diagnostics through dialogue and can perform interventions in parallel in close collaboration with the on-site technician. The technician always maintains control over the equipment.
Real-time screen sharing
The on-site technician immediately shares camera, telemetry and equipment parameters with remote experts.
Parallel intervention
The expert in the office can perform diagnostics, configurations or patches in parallel with the on-site technician without interrupting the workflow.
Access to complete history
All previous equipment data, AI manuals and intervention history are instantly available on tablet.
Order parts in real-time
If diagnosis identifies a part that needs replacement, the order is placed immediately for next-day delivery.
Automatic documentation
The entire session is recorded and automatically transformed into a technical report for your equipment history.
Safety and control
Connections are encrypted end-to-end, and the on-site technician maintains full control of the equipment.
Quality with availability
guarantee.
We work exclusively with original parts certified by OEM manufacturers and subject to the strictest quality tests. These parts are very durable, less prone to wear and ensure safe operation of your equipment and long-term retention of your investment value.
We have access to an international OEM parts network with over 50,000 parts for immediate use, and for parts not available directly, we deliver within 5 business days.
Let's build your
next project together.
Contact our team and receive a personalized offer within a maximum of 24 working hours.
10 Poitiers Blvd, 700671 Iași, Romania