Service Subscriptions with guaranteed SLA.
Predictable costs, zero surprises. Choose from three subscription levels, Essential, Advanced, or Premium, based on equipment criticality and fleet size. All contracts include rapid intervention, technical reports and original OEM parts.
How we help you
maintain your machinery.
At Uzinex, supporting customer equipment is an ongoing activity. We supply industrial machinery and provide related service support. We therefore created three subscription packages that provide specialist assistance at predictable costs, delivered by engineers and technicians trained for each equipment category.
Like you, at Uzinex we are focused on machinery and on finding effective solutions for maintaining and extending the service life of this equipment. Based on this market need and customer requests, we structured a set of flexible subscriptions covering the full life cycle of your machinery.
Whether you only need emergency backup, a partner to manage periodic maintenance, or a complete managed-service solution, there is a suitable package. To support cash flow, we offer 2 payment options (monthly or quarterly) so you can manage your budget as needed.
The subscription 24h intervention
The 24-hour intervention subscription is our rapid-support package for situations where you cannot afford to wait. When critical equipment stops, every hour means lost production, delayed orders, and dissatisfied suppliers.
With this subscription, a Uzinex engineer arrives at your site within a maximum of 24 hours after notification, performs a complete diagnosis of the problem, and, if the fault does not require spare parts or extensive labor, fixes it on site. You receive a clear technical report with specific recommendations and an action plan.
- ✓3 specialized diagnostic interventions per year
- ✓Guaranteed travel time under 24 hours anywhere in Romania
- ✓Complete technical report with photographs, measurements, and recommendations
- ✓On-site correction of minor faults (no parts, no extensive labor)
- ✓Priority access to the telephone support line (response under 30 min)
- ✓10% discount on any spare parts ordered during the intervention
Companies with critical machinery that need rapid diagnostics but manage periodic maintenance internally.
The subscription Scheduled Maintenance
The scheduled maintenance subscription is for companies that understand preventive maintenance costs much less than emergency repairs. Instead of reactive interventions, you receive a maintenance schedule planned by our engineers, based on the technical characteristics of your equipment and its actual usage level.
Each maintenance visit includes a complete general inspection: analysis of operating parameters, checks of critical assemblies, replacement of oils and filters, inspection of safety systems, and a detailed technical report with recommendations for the next period. The objective is to significantly extend equipment life and prevent faults before they occur.
- ✓Customized maintenance plan adapted to usage intensity
- ✓Detailed analysis of operating parameters at each visit
- ✓Replacement of oils, filters, and consumables (parts included in the package)
- ✓Complete inspection of safety and alarm systems
- ✓Technical report after each maintenance visit, with complete equipment history
- ✓Proactive recommendations for optimizing operating costs
- ✓Automatic notifications before each scheduled visit
Companies that want to eliminate surprises, budget maintenance costs predictably, and extend the service life of their investment.
The subscription All-Inclusive
The all-inclusive package is the complete option for companies that want comprehensive coverage for their machinery. It combines rapid intervention within 24 hours for unforeseen situations, scheduled maintenance for preventive service, plus additional benefits not available separately.
In practice, your equipment is continuously monitored and serviced by Uzinex engineers, similar to having your own internal technical department, but without payroll costs, administrative overhead, or staff-turnover risk. The package is designed to keep equipment operating within specified parameters throughout the contract, with covered issues resolved without additional service charges.
- ✓Everything from the 24h Intervention and Scheduled Maintenance packages
- ✓Unlimited diagnostic and troubleshooting interventions
- ✓Original OEM spare parts included (no additional cost)
- ✓Unlimited labor for repairs and adjustments
- ✓Oils, filters, consumables, and technical fluids fully included
- ✓Access to the interactive AI manual customized for your equipment
- ✓Free periodic training for operators and maintenance staff
- ✓Strategic consulting for upgrades and modernization
- ✓Guaranteed SLA with penalties for Uzinex in case of non-compliance
Companies whose production depends on uninterrupted equipment operation and that want a long-term working relationship with a dedicated supplier.
Choose how you pay: monthly or quarterly.
To make the Uzinex partnership financially manageable, we offer two payment options for all diagnostic, scheduled-maintenance, and all-inclusive subscriptions. You decide how to structure cash flow and manage the technical budget. We adapt to your preferred payment schedule.
- →Monthly payment: suitable for companies that prefer predictability in monthly operating expenses.
- →Quarterly payment: with an additional discount compared with monthly payment, for companies that optimize cash flow over longer periods.
- →Electronic invoicing via e-Factura, legally reviewed standard contract, negotiable payment terms for strategic customers.
Send us the type and age of your equipment, usage intensity, and maintenance objectives. You receive a clear quotation for the appropriate package.
Request subscription quotation→One single partner
for the entire lifecycle.
At Uzinex, we deliver equipment and work as a complete industrial integrator. This means we take over your project from the technical analysis phase and support you until equipment decommissioning, with the same team, same standards, and same responsibility.
Commissioning
Installation, configuration, SAT tests, integration with existing infrastructure and initial operator training.
Preventive maintenance
Personalized revision plans, periodic inspections, replacement of consumable components and technical reports.
Rapid interventions
24/7 remote diagnostics, on-site intervention within 24 hours, warranty and post-warranty repairs.
Upgrade & retrofitting
Modernizing existing equipment with new components, software updates and functionality extensions.
The only standard
that truly matters.
We want you to benefit from Uzinex service at the highest standard. We are firmly convinced that we can only earn your trust by listening carefully to you, understanding your needs, and fulfilling them with absolute reliability.
Performance attributes represent the benchmark of economic efficiency. Like every Uzinex product, the service we offer you is built on five fundamental principles.
Let's build your
next project together.
Contact our team and receive a personalized offer within a maximum of 24 working hours.
10 Poitiers Blvd, 700671 Iași, Romania